About Bruxelles-Propreté

About us

Bruxelles-Propreté is a type A para-regional entity. It acts under the direct authority of the Minister of the Government of the Region of Brussels-Capital in charge of Climate Transition, Environment, of Energy and Participatory Democracy. Bruxelles-Propreté employs about 3.000 people.

The vision, mission and values of Bruxelles-Propreté are the foundation of its corporate culture, which is essentially unique.

To build with you a more serene life in society.

To ensure that a healthier city through our work in waste collection and processing, cleaning and awarness-raising.

As a public agency, we attach great importance to the values that guide us and reflect our commitment. These core values include:

Respect

Respect is a basic value underlying all our interactions, whether they involve citizens, clients, partners, or colleagues. Respect creates a conducive environment for listening and sharing opinions. Neutrality and integrity are paramount, ensuring that everyone finds their place and feels considered equitably. Respect for others also involves respecting laws, procedures, budgets, deadlines, our commercial contracts, and all our commitments.

Solidarity

Solidarity takes a step further in the spirit of mutual aid that drives all our field professionals and central office staff. Everyone, respecting each other’s skills and responsibilities, works as a team to pursue common goals. It is also necessary to be in solidarity with all Brussels residents and our partners to ensure, with every citizen, a resilient, healthy, and clean city.

Responsibility

We support commitment and taking responsibility. Our management approach aims to give all employees a space for autonomy and initiative, supported by effective support services that foster the revelation of talents and the expression of potentials. We expect our management to take responsibility for their employees and clients/beneficiaries. Everyone is co-responsible for the organization’s success. We encourage taking responsibility at levels as close as possible to the beneficiaries of our services based on clearly defined objectives.

Individual and Organizational Excellence

Individual and organizational excellence aims to achieve a high level of performance over time by continuously strengthening and improving existing practices, reducing execution risks, particularly for staff, and controlling operating costs and our environmental impacts. The passion for the profession within our organization allows us to achieve increasingly high service levels, creating added value from the collected, picked up, sorted, and recycled waste resources, to the greatest satisfaction of households, businesses, the Region, and our employees themselves.

Bruxelles-Propreté has been committing to a certification process since 2004. Since 2006, all collection activities have been certified.

The ISO 9001 certification requires :

• the implementation of quality at work
• the search for ways to improve our services
• the satisfaction of our residents and our customers (some customers require their waste collector to be ISO certified).

Each year, we are audited by an external authority that checks whether we pursue a process of continuous quality improvement of our services and whether we comply with the ISO 9001 standard.

Since 2013, Bruxelles-Propreté has been committed to the ISO 14001 standard, complementary to ISO 9001. This standard focuses on the environmental aspects. In November 2013 we obtained an ISO 14001 certification for the Specific Collections and their supporting processes.

The General Management has defined a vision for quality and the environment that sets strategic objectives (only available in French and Dutch).

This improvement is concretely translated into the following strategic objectives: 

• To prepare the Agency for the ecological and urban planning challenges of tomorrow.
• To improve the Agency's visibility to the people of Brussels.
• To be a dynamic and social employer.
• Improving collection services for household and bulky waste in Brussels with a view to achieving a 65% recycling rate by 2030.
• To ensure that the Agency's costs and revenues are kept under control in all its activities. 
   

A VALUABLE EMPLOYER

Bruxelles-Propreté is today one of the largest employers of low-skilled workforce in the Brussels-Capital Region. More than 80% of our employees are workers. Most of them are 25 to 35 years old and have no diploma or were temporarily registered as job seekers before being hired..

PROFESSIONAL INTEGRATION PROGRAMMES

For many job seekers, these programmes mean a way to access a job:

• "Article 60" of the CPAS regulations (public social services centres) specifies hiring by an employer, for a period of one year, of persons receiving an integration income, with the aim to help them get work experience. The CPAS of the City of Brussels, Molenbeek and Schaerbeek have concluded such an agreement with Bruxelles-Propreté. Each year, 30 people are thus hired on that basis.
• The Rosetta plan aims to help each person aged 26 and younger start on the job market, as soon as possible after finishing school, and for a job duration of one year. About 80 "Rosetta" are hired that way each year by Bruxelles-Propreté.
• The Gesco agreement is aimed at long-term job seekers, who are often low-skilled, and helps them find a permanent job. The number of persons hired under this agreement differs from year to year.

RESPECT FOR THE WORKER

The hardship of some work tasks has led Bruxelles-Propreté to implement measures to reduce these tasks' impact on the health of its workers.

In practice, medical and physical examinations determine hiring; in case of incapacity, a transfer to less strenuous work areas is offered. Reassignment to the cleaning service enables loading personnel aged 55 and over to keep on with their career within the company. Finally, early retirement lets older workers enjoy their retirement after years of strenuous physical activity.

BUDGET

The budget for 2021 amounts to 281.300.000 EUR. Check out the administrative budget (only available in French and Dutch) for more details on the Agency's revenues and expenditures.

LOCATIONS

With the aim to effectively perform its work and reduce travel, Bruxelles-Propreté carries out its activities from 8 places of business, one centrally-located garage and one administrative base.

FLEET

Over 700 vehicles and street sweeping machines are at work on a daily basis to ensure the management of our waste and the cleanliness of urban spaces.